By purchasing anything from our store, you are acknowledging and understanding that:
- This is a preorder item, meaning there will be an additional 1-3 months of production before shipping commences. We expect items to ship out February 2022 or later. All updates will be made on social media.
- International shipping may take up 1-4 weeks to reach their destination AFTER items are shipped out. Domestic orders may take up to a week or more.
- All purchases are for personal use and enjoyment only. Buyers may not purchase any of our items for commercial use or redistribute them in any way.
- PDFs will be sent out after all zines and bundles have been shipped.
What currency are prices in?
All prices are in USD.
What timezone are you operating in?
We are following EST (GMT-4).
Where are you shipping from?
Triple Resonance is shipping from the United States.
Are you shipping internationally? Are you shipping to the EU or UK?
We are shipping internationally. We will be shipping to both the EU and the UK, but please note that extra costs may be incurred by your country’s customs. UK orders must be processed through our Etsy shop due to VAT taxes.
Etsy Store: https://www.etsy.com/shop/jjktriozine
Can I host a group order?
If you are interested in hosting a group order, please get in touch with us via DM or email first.
What counts as a group order?
A single purchase with 4 physical items and above counts as a group order. However, once the zine has been shipped out to the Group Order Manager, we will not be responsible for making sure the zine reaches the individual buyers. We will also not be responsible for calculating the import taxes that may be incurred, nor can we guarantee that shipping will be cheaper. You may purchase as many digital items as you wish without going through the group order process.
How can I change my shipping information (name/phone/address)?
We will be sending emails out to everyone before shipping officially commences. If you wish to make any changes to your shipping information, please let us know by then.
Am I allowed to upgrade my order?
Yes, we will be allowing upgrades. Please get in touch with us via DMs or email us at [email protected].
Am I allowed to cancel my order/request a refund?
Please refer to our refund policies below.
The mod team will only be responsible for replacing/refunding:
- Orders that have not arrived due to negligence in organizing (e.g. the address on the postal label does not match the inputted address on the order.)
- Orders that are damaged or incorrect due to our mistake (e.g. incorrect/missing items, defect merch that is not caused by negligent handling by postmen.)
The mod team will NOT be responsible for replacing/refunding:
- Lost orders due to an address entered incorrectly by the buyer.
Orders that are shipped to the buyer's old address (due to us not receiving any update.) - Orders that are damaged during shipment or through shipping company mishandling (e.g. packages bent to fit in mailboxes, left out in the rain by carriers, other external damage to the packaging resulting in damages to the contents.)
Please don't hesitate to contact us if you have other questions!
Twitter: https://twitter.com/jjktriozine
CuriousCat: https://curiouscat.qa/jjktriozine
Email: [email protected]